TERMS OF SALES
The online store of the calyem.fr site was set up by the company SYYG CORPORATION, which is the operator of this site.
Any order for a product appearing in the online store of the calyem.fr website implies the prior acceptance of these general conditions.
Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented within the framework of the shop. of the website.
The consumer has the option of saving or editing these general conditions, it being specified that both the saving and the editing of this document are his sole responsibility, these general conditions of sale being subject to modifications.
In this case, the applicable conditions will be those in force on the site on the date of the order.
The online store set up by the company SYYG CORPORATION within the framework of the website mentions the following information:
• Presentation of the essential characteristics of the products offered.
• Indication, in euros (including tax) of the price of the products, as well as, where applicable, delivery costs._cc781905-5cde-3194-bb3b- 136bad5cf58d_
• Indication of terms of payment, delivery, or performance.
All of this information is presented in French. The consumer declares to have the full legal capacity allowing him to engage under these general conditions.
Article 1: Entirety
These general conditions express the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions provided for in these general conditions of sale.
SYYG CORPORATION undertakes for its part to respect its role as a reseller within the framework of the said conditions.
Article 2: Purpose
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company SYYG CORPORATION to the consumer.
Article 3: Contractual documents
This contract is formed by the following contractual documents:
• these general conditions;
• the online order confirmation by e-mail.
In case of contradiction between the provisions contained in the above documents, the provisions of the order form will prevail.
Article 4: Entry into force - duration
These general conditions come into force on the date of signature of the online order form.
These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed until the expiry of the guarantees.
Article 5: Validation of orders and electronic signature (Law of March 13, 2000 on electronic signature.)
Any purchase order signed by the consumer by "double click" constitutes an irrevocable acceptance which can only be called into question in the cases limitedly provided for in these general conditions of sale as "right of withdrawal" and "out of stock".
The "double click" associated with the authentication and non-repudiation procedure and the protection of message integrity constitutes an electronic signature. This electronic signature has value between the parties as a handwritten signature.
Article 6: Order confirmation
The contractual information will be confirmed by e-mail. Some orders may be checked by our verification department. In this case, you will be notified by email of the supporting documents to be sent in order to obtain the final validation of your order.
SYYG CORPORATION reserves the right to cancel the order in the event of non-receipt of these supporting documents or of receipt of documents deemed non-compliant.
Any order paid by check or bank transfer will only be processed upon receipt of the means of payment. SYYG CORPORATION recommends that the customer keep the data relating to his order on paper or on a reliable computer medium.
The client must verify the completeness and conformity of the information he provides to SYYG CORPORATION.
The latter cannot be held responsible for any input errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for reshipment will be borne by the customer.
Article 7: Proof of the transaction
The computerized registers, kept in the computer systems of SYYG CORPORATION under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
Article 8: Product information
8-a: The company SYYG CORPORATION presents on its website the products for sale with the necessary characteristics which make it possible to comply with article L 111-1 of the Consumer Code, which provides for the possibility for the potential consumer to know before the final order taking the essential characteristics of the products he wishes to buy.
8-b: The offers presented by SYYG CORPORATION are only valid within the limits of available stocks.
SYYG CORPORATION reserves the right to modify the assortment of products according to the constraints imposed by its suppliers.
8-c: The products offered comply with the French legislation in force and with the standards applicable in France.
The photographs, texts, graphics, information and characteristics reproduced and illustrating the products presented are not contractual.
Consequently, SYYG CORPORATION cannot be held liable in the event of an error or omission in any of these photographs, texts or graphics, information or characteristics of the products or in the event of modification of the characteristics of the products by the suppliers.
8-d: SYYG CORPORATION cannot be held responsible for the non-performance of the contract concluded in the event of out of stock or unavailability of the product, force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and /or communications, flood, fire.
SYYG CORPORATION will not incur any liability for any consequential damages as a result of the present, operating loss, loss of profit, loss of opportunity, damages or costs, which may arise from the purchase of the products.
8-e: Hypertext links may refer to sites other than the "calyem.fr" site.
SYYG CORPORATION disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.
Article 9: Price
The prices are indicated in Euros and are applicable only on the date of the sending of validation of the order by the consumer.
They do not take into account the delivery costs, invoiced in addition, and indicated before the final validation of the order.
The prices take into account the VAT applicable on the day of the order and any change in the legal rate of VAT will be automatically passed on to the price of the products presented on the site, on the date stipulated by the decree of application.
Full payment must be made when ordering, unless specific offer indicated on the site. At no time can the sums paid be considered as a deposit or down payment.
Article 10: Method of payment
To pay for his order, the consumer has a single method of payment referred to in the order form, namely: credit card.
The consumer guarantees the company SYYG CORPORATION that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form.
SYYG CORPORATION reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by credit card from officially accredited bodies or in the event of non-payment.
SYYG CORPORATION reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. 'administration.
SYYG CORPORATION has set up an order verification procedure intended to ensure that no one uses the bank details of another person without their knowledge. However, the consumer remains advised that SYYG CORPORATION cannot be held responsible for any embezzlement or fraudulent use of any means of payment which would not have been detected by the verification procedure.
As part of this verification, the customer may be asked to send a copy of an identity document and proof of address to SYYG CORPORATION by fax or email. The order will only be validated after receipt and verification by our departments of the documents sent. Failing receipt of these documents within 15 days of placing the order, the latter will be deemed canceled by right.
SYYG CORPORATION retains full ownership of the products sold until full receipt of all sums owed by the consumer in connection with his order, including costs and taxes.
The transfer of ownership of goods purchased from SYYG CORPORATION by the consumer to a third party will not be taken over by SYYG CORPORATION.
Only the original purchaser of this property can claim to access the clauses of these general conditions of sale.
Article 11: Availability of products
All products that can be ordered on the site calyem.fr are deemed to be in stock at our premises or those of our supplier. Each item ordered is automatically deducted from stock. When it is no longer in stock, the "Availability" button notifies you.
As a result, orders are normally shipped the same day or the day after receipt of payment (immediate if credit card). In the event of unavailability of the product ordered following a stock error, the consumer will be informed as soon as possible and will have the possibility of canceling his order.
The consumer will then have the choice of requesting either a refund, where applicable, of the sums paid within 30 days at the latest of their payment, or an exchange of a product of equivalent characteristics and price, if SYYG CORPORATION is able to get it.
If it is impossible to exchange, SYYG CORPORATION reserves the right to cancel the customer's order and refund the sums paid.
Article 12: Terms of delivery
Packages are generally shipped within 24 hours after receipt of your payment.
Delivery for mainland France is made either by priority Letter Max, sending by priority mail, delivery times not guaranteed, or Colissimo followed, express service such as Chronopost, delivered against signature.
For a delivery with signature, it is advisable to contact us since an additional cost applies. Whatever shipping method you choose, we will provide you with a link as soon as possible that will allow you to track the delivery of your package online.
Shipping costs include packaging, handling and postage. We advise you to combine your purchases in a single order since we cannot combine two separate orders, otherwise you will have to pay shipping costs for each of them. Your package is shipped at your own risk, special care is taken in the package protecting our fragile products.
The products are delivered to the address indicated by the consumer on the order form. The client must verify the completeness and conformity of the information he provides to SYYG CORPORATION.
The latter cannot be held responsible for any input errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for the reshipment of the order will be entirely the responsibility of the customer.
SYYG CORPORATION cannot be held responsible for delays in delivery due to errors or disruptions attributable to carriers (total or partial strike in particular of postal services and means of transport and/or communications).
The consumer will be notified by email of the imminence of a shipment concerning his order.
In the event of a delay in delivery of more than three days from the date we indicated to you in the dispatch email, we suggest that you check with your post office that the package is not pending, then the if necessary, let us know of this delay by sending us an email.
We will then contact the delivery provider to start an investigation. For information, a Poste investigation can last up to 21 working days from the date of its opening.
If during this period, the product is found, it will be re-routed immediately to your home. If, on the other hand, the product is not found at the end of the period of 21 working days of investigation, the Post Office considers the package as lost. It is only at the end of this period that we can send you a replacement product, at our expense. If the product(s) ordered were no longer available at that time, we would reimburse the amount of the products concerned by the loss of the carrier.
Article 13: Delivery problems due to the carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature.
In the case of a shipment made by La Poste, if the package arrives open or damaged (in particular with the presence of yellow "La Poste" tape) it is essential that the customer have the postman or the post office from which he depends on a "spoliation report" (report 170) so that SYYG CORPORATION can open an investigation and a compensation procedure.
Article 14: Delivery errors - Non-compliant products
14-a: The consumer must formulate with the company SYYG CORPORATION on the same day of delivery or at the latest on the first working day following delivery, any complaint of error of delivery and/or non-conformity of the products in kind or in quality compared to the indications appearing on the order form. Any complaint made beyond this period will be rejected without possibility of appeal.
14-b: The formulation of this complaint with the company SYYG CORPORATION will be made by email to the address: info@calyem.fr
14-c: Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release SYYG CORPORATION from any liability towards the consumer.
14-d: Any product to be exchanged or refunded must be returned within 14 working days of receipt of the return agreement to SYYG CORPORATION in its entirety at the following postal address: SYYG CORPORATION - 8 Chemin du Gué Archers - 89150 - SAINT-VALÉRIEN - FRANCE
To be accepted, any return must be notified in advance to SYYG CORPORATION Customer Service. The customer agrees to return the product in its original condition.
Failure to comply with the above procedure, no claim for non-conformity or apparent defect of the products delivered can be accepted. Any returned product will be subject to a qualitative inspection. In the event of observed deterioration, no refund can be demanded.
Article 15: Right of withdrawal
SYYG CORPORATION respects the legal withdrawal period of 14 calendar days. During this period, the Customer may return, at his own expense, the products that do not suit him. This period runs from the day of delivery of the Customer's order. All returns must be reported in advance to SYYG CORPORATION Customer Service by email at: info@calyem.fr
SYYG CORPORATION recommends that the Customer return their products by priority Max Letter with a recommendation or additional insurance guaranteeing them, where applicable, compensation for the products up to their actual market value in the event of spoliation or loss of this merchandise.
This right of withdrawal is exercised without penalty, with the exception of return costs which remain the responsibility of the Customer. The value of the returned items will then be refunded according to the means of payment agreed with the Customer or in the form of a credit note to be deducted from the following order(s).
In the event of exercise of the right of withdrawal, SYYG CORPORATION will make every effort to reimburse the consumer within 15 days. In the event of multiple exchanges, SYYG CORPORATION will bear the costs of sending the new jewel, only once. Beyond the first request for exchange, the cost of returning the jewelry by SYYG CORPORATION will be borne by the Customer.
Article 16: Force majeure
Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure.
Will be considered as fortuitous event or force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.
The party affected by such circumstances will notify the other within ten working days following the date on which it becomes aware of them.
The two parties will then come together, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued.
If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.
Expressly, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals:
• the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning;
• the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.
Article 17: Partial non-validation
If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain their full force. and their scope.
Article 18: No waiver
The fact for one of the parties not to take advantage of a breach by the other party of one of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation in cause.
Section 19: Title
In case of difficulty of interpretation between one of the titles appearing at the head of the clauses, and one of the clauses, the titles will be declared non-existent.
Article 20: Applicable law
These general conditions are subject to French law. This is the case for rules of substance as well as for rules of form. In the event of a dispute or complaint, the consumer will first contact SYYG CORPORATION to obtain an amicable solution.
Article 21: Computing and Freedoms
In accordance with the French law "Informatique et Libertés" n°78-17 of January 6, 1978, you have the right to access and rectify data concerning you. You can exercise this right by sending us a letter to the following address: SYYG CORPORATION - MAME - 8 Chemin du Gué des Archers 89150 - SAINT-VALÉRIEN-FRANCE.
Article 22: Legal notices
The “calyem.fr” site is a publication of SYYG CORPORATION, a company governed by the laws of the Special Administrative Region of Hong Kong registered in the Kowloon Trade and Companies Register under number 2413074.
For all information and questions, our Customer Service is at your disposal by email: info@calyem.fr
We remind you that you can also track your order online through your account, which also gives you access to online tracking of all your orders.
Article 23: Intellectual Property
All texts, comments, works, illustrations and images reproduced on calyem.fr are reserved under copyright as well as intellectual property and for the whole world.
As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the calyem.fr website is strictly prohibited.